Privacy policy

Last Updated: August 29, 2026

At SolarNexa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through SolarNexa.shop.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order history
  • Information you provide when contacting customer support
  • Technical information such as IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Process payments
  • Provide customer support
  • Communicate with you about your orders
  • Respond to questions and requests
  • Improve our website, products, and services
  • Detect and prevent fraud, abuse, and security issues
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where permitted by law and where you have provided the necessary consent

3. Payment Information

Payments may be processed by third-party payment providers.

SolarNexa generally does not store your complete payment card details on its own servers. Payment information is handled by the applicable payment processor according to its privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

  • Remembering preferences
  • Processing shopping-cart activity
  • Website analytics
  • Improving website performance
  • Advertising and marketing, where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Information Sharing

We do not sell your personal information.

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Customer-support providers
  • Fraud-prevention and security services
  • Government authorities or other parties when required by law

These service providers are expected to use personal information only as necessary to provide their services or comply with legal obligations.

6. International Data Transfers

Because SolarNexa serves customers in both the UK and USA and may use service providers located in different countries, your personal information may be transferred to and processed in countries outside the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, resolving disputes, maintaining business records, and meeting legal, tax, accounting, and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information in a portable format
  • Opt out of marketing communications

To exercise an applicable privacy right, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

11. Children's Privacy

Our website is not intended for children who are under the minimum age required by applicable law to provide personal information without appropriate consent.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

SolarNexa is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact SolarNexa through the contact information provided on our website.

SolarNexa
Website: SolarNexa.shop