Refund policy

Last Updated: August 29, 2026

At SolarNexa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order, provided the item meets the return conditions below.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned in its original packaging, where applicable.
Include all accessories, manuals, and other items supplied with the product.
Not show signs of damage, misuse, or unauthorized modification.

2. Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, damaged through misuse, modified, or returned without their original components.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact our customer service team with:

Your order number
The name of the product
The reason for the return
Photos or videos of the product, if it is damaged or defective

Do not send an item back before receiving return instructions from us.

4. Return Shipping

Unless the product is defective, damaged upon arrival, or we sent you the wrong item, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a confirmed defective product, we will provide appropriate instructions for the return.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part or a defective/damaged product.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may ask you to provide photographs or other information so we can investigate the issue and determine the appropriate solution, which may include a replacement, refund, or other remedy.

7. Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to product availability and the same eligibility requirements as returns.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it within the expected timeframe:

Check your bank or payment account.
Contact your payment provider or bank.
If you still cannot locate the refund, contact us for assistance.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws in the United Kingdom or United States.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.