Shipping policy

Last Updated: August 29, 2026

At SolarNexa, we are committed to getting your order to you quickly and safely. This Shipping Policy explains our shipping options, processing times, and delivery information for customers in the United Kingdom and the United States.

1. Shipping Locations

We currently ship orders to:

  • United Kingdom
  • United States

If your country is not listed above, please contact us before placing your order to confirm whether shipping is available.

2. Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

3. Delivery Time

Our standard delivery time is approximately 3–5 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary due to circumstances outside our control, including:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs or import procedures
  • Incorrect or incomplete delivery information

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free-shipping offers will be clearly stated on our website.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow some time for the tracking information to become active after the order has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

7. Delayed or Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you in checking the status of your shipment.

While we work with reliable shipping carriers, SolarNexa cannot guarantee delivery dates and is not responsible for delays caused by circumstances beyond our reasonable control.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible. We may request photographs of the packaging and the damaged item to help us investigate the issue with the shipping carrier.

9. Customs, Duties and Taxes

For international shipments, customers may be responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

10. Contact Us

If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on SolarNexa.shop.

We are happy to help with questions about order status, tracking, and delivery.

SolarNexa
Website: SolarNexa.shop